Privacy Policy

1. Information We Collect

At The Pentouz, we collect information that you provide directly to us when making reservations, inquiries, or signing up for our services. This includes:

• Name and contact information (email, phone number, address)
• Payment and billing information
• Booking preferences and special requests
• Government-issued ID for check-in purposes
• Communication history with our team

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your stay
• Provide personalized services and experiences
• Send promotional offers (with your consent)
• Improve our services and guest experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and booking platforms. We may also disclose information when required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: